Support Email

Contact us

Email: (Reply within 24 hours on weekdays and 48 hours on weekends)

Live Chat: Start a live chat  (Everyday, 5 a.m.-8 p.m. PST.)


Please contact us by email, live chat, or leave a message on our Facebook Page . Your exclusive CS representative will respond within 24 hrs (48 hrs on weekends). Please check your spam folder if you do not hear from us within 48 hours.  Please move our email to your Inbox to ensure you'll receive important system emails from us.


Before you email us

  • If you have already registered and ordered, please contact us using your registered email address. Be sure to reference your order number, especially if you have ordered from us more than once.

  • If you have questions about reading and filling out your prescription form online, please attach a copy of your original prescription. Just use a photo or scanned script.


Note: Please send your return and order changing request from your account center or via email so we can expedite processing without delays caused by a missed call. Please always contact us first before sending your return package.

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