Return & Refund
What is your return policy?
At EyeSpade, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
Our 3-Months Product Guarantee means Customers are eligible for a one-time replacement pair. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account
Product warranty does not cover damage caused by accidents, negligence, or improper care.
How do I make an exchange or return?
1. Obtain a Return Notice Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.
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