EyeSpade FAQS

Orders / General

How do I place an order?

Browse the site and pick out a frame or several frames. Fill in your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest!

Where can I get my prescription?

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.

How is EyeSpade so inexpensive?

In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.

How to change my order if I find some mistakes?

Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Send an email to service@eyespade.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.

Frames

Is there a way to try out your frames and see which ones fit me best?

You absolutely can! Click TRY ON when you've found a pair of specs you like. Just upload a photo from your device and you can try on as many of our frames as you want.

Is it possible to order EyeSpade glasses with non-prescription lenses?

Of course! In the first step of Lens Selection select NON-PRESCRIPTION lenses.

Do you offer children's frames?

Sorry, we do not have children’s frames now, but we’ll offer in the near future.

What about prescription sunglasses?

We have several selections of men's and women's sunglasses styles, with lots of unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun tint option.

Do you offer glasses that turn into sunglasses outdoors?

Yes! We offer photochromic lenses. First, select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection.

Are there any limitations for bifocals or progressive lenses?

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm

How do I measure my frames?

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements.

If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length, you need to measure from the temple screw to the temple tip.

What kind of frames are sold at EyeSpade?

EyeSpade offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.

Can I order lenses that are both colors tinted and photochromic?

Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other.

Can I buy the frames alone?

If you want to get some glasses and don't require a prescription, you can Choose the "Non-prescription" lenses of our lens selection process.

You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYESPADE does not offer frames without lenses. You can remove the lenses at home once your order has arrived.

Prescriptions

What is "PD" and how do I get mine?

PD, or Pupillary Distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.

How can I measure my PD?

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

Can I use contact lens prescription for ordering glasses?

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Lenses

Do you offer prism correction?

Absolutely! When entering your prescription, click Add prism.

How are bifocal and progressive distances decided?

Typically, 60% of the lens height is reserved for distance vision and 40% for reading

Can I purchase lenses by themselves?

Sorry, but we are unable to sell lenses independent of their frame.

Payment

Do you accept insurance?

Unfortunately, we are not currently affiliated with any insurance companies.

What payment methods do you accept?

We only accept PayPal payments for now.

How are your payments secured?

We use PCI DSS to guarantee safe payment processing. All transactions are process and protected through PayPal as well. PayPal hold certification under many programs and standards, including the Visa Cardholder Information Security Program, Mastercard Site Data Protection Program and the American Institute of Certified Public Accountant’s Statement on Standards for Attestation Engagements No. 18 SOC 1.

How can I obtain a sales invoice?

You can download a detailed sales invoice by accessing the My Orders section of your account page.

Is it possible to have double discounts on my order?

Sorry, we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or on sale. If you have several items in your cart, promotional codes will only be applied to full-priced items.

Delivery and Shipping

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.

How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

What shipping methods do you offer?

Usually, we ship through UPS or the Local Post.

Returns

What is your return policy?

At EyeSpade, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

Our 3-Months Product Guarantee means Customers are eligible for a one-time replacement pair. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account

Product warranty does not cover damage caused by accidents, negligence, or improper care.

How do I make an exchange or return?

1. Obtain a Return Notice Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.